Monitoring and Management Services

NCS DataComprovides device Monitoring and Management Services to SMB and enterprise-class IT departments. Many organizations have discovered that shifting critical network functions to NCS DataCom is more cost-effective than hiring their own network experts and deploying expensive best of breed network monitoring tools.

Our Monitored and Managed Services solutions range from basic performance and availability monitoring to full-service application and infrastructure management, problem diagnosis and resolution. All Monitored and Managed Services leverage NCS DataCom's engineering expertise and come with end-to-end tracking and reporting via a secure Web–based interface, NCS Datacom’s Network View.

Reporting

NCS DataCom's highly secure Web-based reporting portal Network View provides views into the availability and performance of the business application infrastructure as well as detailed application/device specific degradations or breakdowns. Network View is provided to all Monitoring and Management Services customers.

Network View supplies:

An integrated, consolidated view of infrastructure
Self-service for change management and performance checking
SLA delivery, verification and management capabilities
Web-based anytime, anywhere, visibility into entire IT environment
Integration with other data sources and applications for consolidated visibility and reporting

Help Desk Services

Help Desk services integrate with all of NCS DataCom's Monitored and Managed Services. This provides a complete and powerful IT management solution, supporting end-users, business services, and support partners. Utilizing this complete integrated solution (help desk/call center, monitoring, problem resolution and reporting) provides businesses with unparalleled visibility into the status of their infrastructure. This results in higher first call resolution, pro-active problem resolution, improved customer satisfaction and lower infrastructure support costs.

Feature
Day-to-day Support Center management Implementation and monitoring of support processes Service level management Root/cause analysis and reporting Weekly status reviews Project status and performance reporting	Day-to-day Support Center management Coordination of tools/technology implementation Service level metrics Call avoidance recommendations User satisfaction process management and reporting User communications and follow-up